The People's Panel is a quick and easy way for Aucklanders to have their say on the council's plans, activities and services by taking part in short surveys.
We encourage anyone who is interested in the future of Auckland to join the People's Panel.
If you would like to get involved and have your say, please sign up to our People's Panel.
People's Panel Review - Report, April 2017 (PDF 468KB)
Annual Budget 2017/2018 consultation - Report, May 2017 (PDF 361KB)
OurAuckland design trial results - Report, April 2017 (PDF 483KB)
Dog access to beaches - Report, March 2017 (PDF 388KB)
People's Panel Survey – Air Quality and Home Heating - Report, June 2016 (PDF 948KB)
When: June 2016 Respondents: 4318
We want to ensure Auckland’s natural environment remains healthy, resilient and protected for current and future generations. This involves managing and controlling discharges of contaminants to the air and ensuring that the region's outdoor air is clean and healthy to breathe. In June 2016, we asked the panel about:
Council’s Social Policy and Bylaws Team will use the findings from this survey (along with other research and information gathering activities) to shape the policies and rules that manage the city’s air quality. We are also using the results to track and improve Auckland's air quality over time.
Key findings summary:
Auckland's Natural Environment
People's Panel Survey – Housing and travel - Report, November 2016 (PDF 948KB)
When: December 2015 Respondents: 3285
This project involved collaboration with the New Zealand Centre for Sustainable Cities and Victoria University of Wellington to complete an independent study on housing preference in Auckland.
The survey was designed to help understand how Aucklanders choose between different types of housing and neighbourhoods.
A gradual shift from the standalone houses toward townhouses and in some cases, apartments, was noted, reflecting previous research work.
"It’s notable that, when people face constrained choices, but take into account affordability, neighbourhood and travel, they don’t necessarily indicate a preference for standalone houses," says Associate Professor Ralph Chapman of Victoria University, who led the survey work.
Presented with various choices to consider, people from a range of backgrounds listed three housing and neighbourhood attributes as most important. First was ‘affordability’ (94 per cent), second, a warm and dry house (92 per cent) and third, a safe neighbourhood (88 per cent). A standalone home also ranked highly at 70 per cent.
On transport access, the option chosen most was location "very close" to the local town centre and CBD (five minute walk to town centre and five-15 minute drive or bus to CBD) and "fairly close" (10 minute walk to town centre and 15-30 minute drive or bus to CBD).
A third of respondents preferred to drive for their daily commute while public transport and walking were each preferred by over a quarter of people. Cycling was the least preferred mode of transport (11 per cent).
Common housing issues raised by respondents were given as "too small", expensive, cold/difficult to heat, and poor condition.
People's Panel Survey – Census Test - Report, August 2016 (PDF 580KB)
When: August 2016
Auckland Council uses census data to help plan services, such as disaster preparation and transport infrastructure, through to libraries providing resources that meet the needs of their local communities. In July and August, the Auckland Council People’s Panel collaborated with Statistics New Zealand in running a test to help prepare for the 2018 Census. Information was required to see whether the new and changed questions they’ve developed are ready to be included in the next census.
People’s Panel members filled in test census forms and helped test new questions on topics such as housing quality and sexual orientation. Information was collected during the completion of the online forms, such as the length of time it took and any issues with different devices used.
Typically completing the individual, dwelling and household forms on mobile phones took around 30 seconds longer for each form than on a desktop or tablet.
Statistics New Zealand would like to thank everyone who participated in the test. Your support will help improve systems and processes in the lead up to the 2018 Census.
People's Panel Survey – Dogs on beaches - Report, March 2016 (PDF 686KB)
When: March 2016 Respondents: 1701
Eight local boards reviewed their dog access rules in 2016, following on from another nine local boards that reviewed their rules in 2015. This year Great Barrier, Henderson-Massey, Howick, Otara-Papatoetoe, Papakura, Puketapapa, Whau and Maungakiekie-Tāmaki communities were asked when they go the beach, how busy beaches are, preferences around dog access rules, and about any concerns around having dogs on beaches.
Local boards use this feedback to understand whether their current rules are reasonable or whether they need some changes. Public consultation in those local board areas that decide to propose changes will begin in June 2016. Communities will have the chance to have their say before a final decision is made.
Activities at the beach:
Using the beach during summer:
Dog Access Rules in summer:
Using the beach during winter:
Dog Access Rules in winter:
General views and major concerns about dogs on beaches:
The beaches and foreshores assessed for dog access in this study range from sandy beaches to muddy foreshores. This report shows aggregated results and has been compiled for the purposes of reporting back to the People’s Panel. Local board areas are only mentioned if the results were significantly different from the overall usage and attitudes.
People's Panel Survey – OurAuckland - Report, Jan 2016 (PDF 685KB)
When: July 2015 Respondents: 1502
OurAuckland is Auckland Council's main communication vehicle for council news, activities and events. OurAuckland is produced in two formats, online and a monthly magazine.
OurAuckland has recently undergone two major changes. In late 2015 the OurAuckland website was launched to make news more accessible and timely, and the print version of OurAuckland went from
the A5 size to the larger A4 format to increase readability and letterbox cut through.
The purpose of the survey was to seek feedback on both the website and the A4 format change for OurAuckland.
Accessing news about Auckland:
Sharing online content:
New OurAuckland magazine:
Actions from the research:
The results are shaping the design and content of the OurAuckland printed publication, and helping make content decisions around what is posted on the OurAuckland website.
Through this research, we’ve identified an opportunity to tailor the content on the OurAuckland website to make it more relevant and interesting to those groups that are most likely to use the website.
Many survey respondents enquired about the cost of the A4 magazine vs. the previous smaller size. We can confirm that there is very little difference and we can continue to support the cost of producing the OurAuckland printed publication within existing operational expenditure.
This is due, in part, to the standard A4 version having 16 pages instead of the previous 24 page version. Changing the format has also allowed us to use a cheaper stapling technique.
People's Panel Survey – Public Buildings - Report, July 2015 (PDF 570KB)
When: July 2015 Respondents: 4078
Auckland Council believes buildings and community facilities have an important role to play in establishing town centres and creating a sense of community.
The council wanted to hear from Aucklanders about whether they feel public buildings can make communities better. In particular, they are looking for feedback to help them decide what to include in new housing areas.
A diverse range of Aucklanders were asked their views about public buildings and town centres in local areas, living close to town centres, buying homes near public buildings, council buildings in town centres, and giving local areas a unique identity.
Public buildings in local areas:
Town centres in local areas:
Living close to town centres:
Buying a home near public buildings:
Council buildings in town centres:
Giving local areas a unique identity:
The following report summarises the key results and comments identified in the survey:
People's Panel Survey – Auckland’s Global Identity - Report, July 2015 (PDF 680KB)
Auckland Tourism, Events and Economic Development (ATEED) is Auckland's economic growth agency. It helps to promote Auckland to New Zealanders and the rest of the world, to encourage more visitors, businesses, investors, skilled migrants and international students to come to Auckland.
Auckland has embarked on an important review of its global identity and story by asking a diverse range of Aucklanders what makes their city unique. ATEED wish to articulate what makes Auckland unique on a global level, and express this in an inspiring and compelling way.
In particular they were looking for feedback on Auckland’s uniqueness overall, Auckland’s distinct identity, and the way Auckland is changing or will change in the next decade.
The following summarises the key results and comments identified in the survey.
Auckland’s uniqueness overall:
Auckland’s distinct identity
A changing Auckland
When: June 2015 Respondents: 5040
The government is introducing a new food act in March 2016. This food act does not include a food grading system and Auckland Council has been asked to advise on what a suitable grading system would be.
Therefore, the council was looking to capture Auckland resident's views on the current food grading system in Auckland, as well as alternative options.
In particular, they were looking for feedback to inform their suggestions on what a suitable grading system would be. They wished to understand experiences dining out and getting takeaways, and gauge opinions on how food grades are currently displayed for customers, and on some alternative food grading systems that could be used.
The results of the public survey provides valuable information that will assist in the development of the new food grading scheme. The grading scheme will, as far as possible, reflect the views of ordinary Aucklanders.
For instance preliminary survey results confirms the huge public support for the continuance of the letter based grading scheme and also reveals strong support for the mandatory display of a grading certificate at the main entrance to a food outlet. As a result, both these aspects are being strongly considered for inclusion in the new grading scheme which will come into effect on 1 March 2016.
The following summarises the key results identified in the survey
Food places in Auckland:
The current food grading system:
Using food grading certificates:
Changes to the food grade certificate system:
Alternative food grade certificate options:
People's Panel Survey - Food grading - Report, June 2015 (PDF 818KB)
When: March 2015 Respondents: Auckland region
The city of Auckland (with a population of 1.4 million people) is built on a volcanic field made up of more than 50 eruptions from different vents. The most recent eruption at Auckland Volcanic Field occured approximately 600 years ago (e.g., Needham et al., 2011). Auckland is also at risk from ash fall from eruptions at large central North Island volcanoes.
In March 2015, a People's Panel survey was conducted in the Auckland region to help understand:
Auckland Council sought responses from residents across the community with a range of viewpoints and experiences.
How results will be used
Auckland Council's Civil Defence and Emergency Management (CDEM) department, together with GNS Science, University of Auckland and University of Canterbury reseachers, have analysed volcanic risk perceptions and evacuation preparedness in Auckland from the data collected in this survey.
The results will be used to improve public education and information campaigns, and to refine response plans and procedures.
Volcanic risk perception and information seeking:
Volcanic event preparedness:
Intended behaviour before a volcanic event:
Intended behaviour during a volcanic event: (eruption scenario given)
Disruption to life during a volcanic event:
Many of the panellists found the following actions as being potentially disruptive to their lives:
People's Panel Survey - Risk perception to volcanic hazards - Report, March 2015 (PDF 1.35MB)
When: May 2015 Respondents: 4,318
Auckland Council manages 30 operational cemeteries across Auckland. It is important that these cemeteries remain relevant to the needs of our community.
We wanted to know what was important to Aucklander's when they chose a cemetery or cemetery service. We also asked about the appeal of services or facilities that are not currently offered at our cemeteries.
Findings will be used when planning the development of new areas within our existing cemeteries including Waikumete Cemetery and North Shore Memorial Park.
A summary of key findings is below:
Visiting large council cemeteries:
Large council cemetery grounds, staff, and records:
Visiting smaller council cemeteries:
Family traditions and Family-led funerals:
Cremation and burials:
Permanent memorials / markers
Concept for loved ones:
Spaces for memorials and rememberance:
Support for cemetery uses:
Concepts: eco-burial, low-cost funeral and living headstones:
Offering services and facilities:
People's Panel Survey - Cemeteries, May 2015 (PDF 1.02MB)
When: March 2015 Respondents: 3,390
9 local boards are reviewing their dog access rules in 2015. To help inform their decision making they wanted to ask members of their communities when they go to the beach, how busy beaches are, preferences around dog access rules, and about any concerns around having dogs on beaches.
This feedback will help the local boards understand whether their current rules are reasonable or whether they need some changes. If the local boards do decide to propose changes as a result of survey findings (and other informal feedback) this will be publically consulted on in July 2015. At this time the community will have the chance to have their say before a final decision is made.
General attitudes towards dogs and dogs on beaches:
The top four reasons were:
Dogs access to the beach used most often in summer:
Using the beach during winter
Dog access to the beach used most often in winter:
The top five reasons for selecting those winter rules were:
People's Panel Survey - Dogs on beaches, May 2015 (PDF 572KB)
When: February 2015 Respondents: 4,185
Shore based fishing:
Private property maintenance:
Filming and photography in public places:
Use of Public Spaces People's Panel Report, February 2015 (PDF 714KB)
When: December 2014 -January 2015 Respondents: 3,719
Auckland Zoo aims to inspire Aucklanders to value, understand, and take action for wildlife.
We asked about usage of, and satisfaction with, current zoo events and programmes, and about the type of events and programmes Aucklanders would like to see in the future. We also asked about the role of the zoo and about zoo finances.
The findings from this survey will be used to update the zoo’s public programmes and events strategy for the next five years, and to shape their communication and advocacy work. Feedback on boosting the zoo’s revenue will help inform their business planning into the future.
Zoo's role in society:
Auckland Zoo activities:
Auckland Council Zoo survey, January 2015 (PDF 872KB)
When: September-October 2014 Respondents: 3,549
Existing CCTV systems in public space:
Increasing the presence of CCTV systems in public spaces:
CCTV controls / measures:
Draft Strategic Action Plan proposed outcomes:
Auckland Council’s Roles:
These findings will be grouped with other feedback we’ve received during consultation with stakeholders to inform the development of the final CCTV Strategic Action Plan. Proposed focus areas of the draft strategic action plan include the aim to improve CCTV’s public accountability and measure the impact and return on investment.
This survey is the first time Auckland council and its project partners have sought to measure people’s perceptions about the use of CCTV in Auckland and it will provide a baseline to measure ongoing public perception of CCTV and its use for Auckland as ways to meet these goals.
Report: People’s Panel survey - CCTV and Public Safety Report - October 2014 (PDF 908KB)
When: July-August 2014 Respondents: 2,835
Protecting and Improving Auckland’s Natural Environment
Survey results have provided a clear indication of Aucklanders’ understanding of and appreciation for the environment. There is a clear indication of a willingness to be involved with environmentally focused activities such as planting, bush preservation, waterway clean-ups and biodiversity related activities. This is an area where Council can take a leadership role by provide opportunities and support for communities.
Over the next few months Council staff will be undertaking a more in depth analysis of the survey findings to identify opportunities for Aucklanders to achieve a world class natural environment.
Report: People’s Panel survey – Protecting and Improving Auckland’s Natural Environment - July-August 2014 (PDF 862KB)
When: April-May 2014 Respondents: 3,259
Household Battery Disposal
Customer service channels and contacting the council
The People’s Panel survey on household batteries was requested by a joint Auckland Council, industry and community workgroup investigating the most appropriate end of life options for household batteries. The survey was a follow up from research already commissioned by the group into end of life options, and provided important information on householders perceptions and preferences for end of life options.
The research and the survey results informed and were included in submissions from both Auckland Council, and the battery workgroup, to the Ministry for the Environment in response to their discussion document “Priority waste streams for product stewardship intervention”.
The council wants to make it easier for customers to contact it and to get things done and understand what would make it easier for them. The findings have provided insights into that and helped us to understand Aucklanders’ preferred reasons for using our points of contact.
Report: People’s Panel survey – Household battery disposal and Customer service channels – April-May 2014 (PDF 840KB)
When: January-February 2014 Respondents: 2,315
The People’s Panel end of year review results have helped us assess the operation and administration of the People’s Panel and identify areas for improvement.
Members’ suggestions about encouraging more Aucklanders to join the panel have also been taken into consideration in the planning of panel member recruitment plans in the near future.
One of the improvements members would like to see is more short, quickfire surveys on a wider range of topics and issues affecting all Aucklanders.
As a result, we would be more active in engaging with various parts of council to bring more opportunities for panel members to have their say.
The business start-up support services survey findings will form part of an integrated strategy across Licensing & Compliance Services to provide a higher level of service and communication to our wide-range of business customers.
Report: People's Panel survey - End of year review 2013 and business support services (PDF 936KB)
When: December 2013 Respondents: 3384
Auckland Council and contracted partners operate many fitness and leisure centres and swimming pools throughout the Auckland region. Panel members were asked how much they knew about these centres, how often they used them and what their perceptions of the centres were.
These findings were a key input to our current planning process to help the Leisure unit overcome real and perceived barriers of non-users to enable us to more effectively deliver on the mayor’s vision and Auckland Plan.
The findings will also enable improvements in programme design, marketing and communications effectiveness and segmentation of our users.
Report: People's Panel survey - Auckland Council leisure facilities, December 2013 (PDF 977KB)
When: September-October 2013 Respondents: 3077
People’s Panel members were asked how much they knew about kauri dieback disease, how it should be managed and how information about it should be communicated by council. Other interested members of the public were also able to complete the survey.
These results have been used to provide a measure of current knowledge of kauri dieback, in order to assess the effectiveness of the kauri dieback communications programme in Auckland over time. The wealth of information will also inform council’s management of parks and help shape an awareness campaign for this summer.
Report: People's Panel survey - Kauri dieback disease, September-October 2013 (PDF 565KB)
When: May-June 2013 Respondents: 4229
Auckland Council sought feedback from the boating public and the wider community on regulations around the wearing of life jackets on board smaller recreational vessels (smaller than 6 metres overall length) as part of its review of the Navigation Safety Bylaw.
These results, together with feedback from the wider public consultation on this matter, enabled officers to further develop the options and to provide advice to the local boards and the Regulatory and Bylaws Committee on the views of the community. This advice enabled the selection of an initial preferred option that requires the compulsory wearing of life jackets (subject to exemptions). The proposed Navigation Safety Bylaw will be open for public feedback in February 2014.
Report: People's Panel survey - Life jackets and safe boating, May-June 2013 (PDF 526KB)
When: June 2013 Respondents: 3289
Auckland Council is currently preparing strategic action plans for parks and open spaces, and sport and recreation to guide their future development. This survey asked panel members about their use of Auckland’s parks, open spaces, sports and recreation facilities and their thoughts on proposals put forward in the two draft strategic action plans.
Use of parks, open spaces, sports and recreation facilities
The draft Parks and Open Strategic Action Plan proposes a number of actions to achieve several key objectives. Panellists were asked to comment on these actions and select their top three for each objective.
Protecting and enhancing heritage, landscape and biodiversity:
Providing places for recreation and leisure:
Improving connections between parks and open spaces:
Increasing the environmental and economic benefits of parks and green spaces:
Panellists were also asked to comment on proposals put forward in the draft Sport and Recreation Strategic Action Plan and select their top three for each objective.
Encouraging participation in sport and recreation:
Developing a network of facilities that enables sport and recreation at all levels:
Building pride in Auckland’s sporting achievements and celebrating talent and excellence:
Developing a strong and capable sector:
These results and other feedback received during consultation has helped to confirm and refine the final drafts of the strategic action plans prior to their adoption by council in September 2013. Both strategic action plans will be published on council's website.
Report: People's Panel survey - Parks and open spaces, sports and recreation, June 2013 (PDF 881KB)
When: April-May 2013 Respondents: 2706
The People’s Panel, along with other Aucklanders and visitors to Auckland, took part in a survey for ATEED (Auckland Tourism, Events and Economic Development) asking for feedback on a new multi-day visitor experience planned for Rangitoto and Motutapu islands.
These findings will be used to inform the next stage of the development of the Rangitoto-Motutapu island journey experience.
Report: People's Panel survey - Rangitoto – Motutapu visitor experience, April-May 2013 (PDF 215KB)
When: March 2013 Respondents: 3092
Auckland Council and Auckland Transport are reviewing the bylaws relating to trading in public places that they inherited from the eight former councils in order to develop a region–wide approach to these activities. This survey canvassed People’s Panel members’ views on issues relating to trading in public places, and any experiences with these activities.
The results will be used to inform the development of the Trading in Public Places policy and any additional guidelines that may be prepared as part of the implementation of any new bylaw. Once the Trading in Public Places bylaws and policy have been drafted, there will be a further period of consultation when the public will be invited to give feedback, before the proposals are adopted by Auckland Council.
Full report: People's Panel survey - Trading in Public Places (PDF 549KB)
When: December 2012. Respondents: 2925
The Auckland region changes from analogue television to digital television on the 1st December 2013. While most TVs are capable of receiving digital television with the right equipment, many residents will have older TVs they wish to dispose of. This survey was undertaken to assist with the development of the TV Takeback recycling scheme for unwanted TVs.
In addition the survey asked members for their feedback on the People's Panel itself and on the 2012 Unitary Plan online forum.
TV recycling results
These findings have been shared with the Ministry of Environment and other councils to help plan TV Takeback, the TV recycling programme provided by the Ministry to encourage people to recycle their old TVs in the lead up to digitisation.
TV Takeback is rolling out in phases nationwide, with the Auckland phase planned for mid-2013. Under the scheme a network of drop off points will be running throughout the Auckland region where people can bring their unwanted TVs. The scheme will be subsidised for a limited time. Auckland Council will support the scheme by:
In addition to the roll out of drop off locations, some retailers will be offering TV Takeback collection points nationally from as early as April 2013. Residents keen to find out more about the retailer programmes can go to the TV Takeback website: www.tvtakeback.govt.nz
Peoples Panel end of year review results
As a result of this feedback we have introduced brief monthly results updates which also highlight some of the other opportunities to have give feedback to council.
Unitary Plan Online Forum review results
This feedback has informed the design and moderation of the second Unitary Plan online forum - open March – May 2013.
Full report: People's Panel survey - television recycling and end of year wrap up 2012: January 2013 (PDF 406KB)
When: September 2012. Number of responses: 3267. When: December 2012. Number of responses: 2655. Respondents completing both surveys: 1719
Auckland Civil Defence conducted two surveys with the People’s Panel, with surveying timed to occur before and after the NZ ShakeOut exercise, to find out how prepared Aucklanders were to cope with a civil emergency. The December survey asked additional questions about information available from Auckland Civil Defence.
Auckland Civil Defence has used these results to find out how prepared Aucklanders are for a civil emergency and for comparison with findings of other surveys on this subject. The results also allow Auckland Civil Defence to assess the effectiveness of their information material and identify areas for improvement.
For more information about how to prepare for a civil emergency visit www.aucklandcivildefence.org.nz and www.getthru.govt.nz.
Full report: People's Panel Auckland Civil Defence Report - January 2013 (PDF 354KB)
When: November 2012. Number of responses: 1103.
NB: this survey was sent to those panel members who had not participated in a recent survey which included information about the Auckland Plan.
These results will be used for communications planning, and by the Auckland Plan team in determining how to involve more Aucklanders in the implementation of the Auckland Plan.
Full report: People's Panel Auckland Plan Awareness Survey - 22 November 2012 (PDF 292KB)
When: October 2012. Number of responses: 2555.
Full report: People's Panel Biodiversity Survey - 7 November 2012 (PDF 527KB)
When: 26 October - 7 November 2012. Active Participants: 172. Posts: 864. Forum visitors: 1914.
The purpose of the online forum was to provide an innovative, interactive way for Aucklanders to discuss key directions and proposals being considered early on in the development of Auckland’s Unitary Plan. Together with other feedback, the forum discussion provided guidance to the Unitary Plan team on the key issues and hot topics for Auckland residents.
The discussion was wide ranging making it difficult to identify any key findings; however, the report summarises some of the themes that emerged.
Full report: People’s Panel Unitary Plan Online Discussion Forum - November 2012 (PDF 441KB)
The Unitary Plan webpage provides more information about the plan.
When: August 2012. Number of responses: 3338.
These results are being used to inform the Libraries Future Directions Plan, which will provide a 10 year outlook for the development of library services and facilities.
Full report: People’s Panel Auckland Libraries Future Directions Survey Report – September 2012 (PDF 1.2MB)
When: July 2012. Number of responses: 3243.
These results allowed Auckland Council to understand residents' awareness of significant changes to the rating system introduced in 2012 and measure the effectiveness of the publicity campaign informing the public about the changes. Panel feedback will be used to improve future information campaigns.
Full report: People’s Panel Rates Information Campaign Survey Report – August 2012 (PDF 828KB)
When: June 2012. Number of responses: 3123
Full report: People's Panel Air Quality Survey Report - 5 July 2012 (PDF 450KB)
When: May 2012. Number of responses: 911.
The People’s Panel findings, together with other feedback from the public, showed considerable support for the different features of the proposed funding policy. However, other consultation showed that the process and timing to deliver the policy was generally unsupported. Stakeholders felt the development of the policy was rushed and that the policies did not take into account the views of community groups. The community funding policy will be amended to address these issues, and will be adopted prior to the start of the 2013 / 2014 financial year.
Full report: Community Funding Policy report, May 2012 (PDF 450KB)
When: April 2012. Number of responses: 2091.
The information gathered from this survey has assisted Auckland Council to assess the level of awareness of Crimestoppers, the effectiveness of the publicity campaign and the value of council partnering with this organisation for the future.
Full report: Crimestoppers Survey Report, April 2012 (PDF 672KB)
When: December 2011. Number of responses: 2017.
Feedback on the People's Panel
Regarding council's consultation processes generally:
Panellists' comments that they would like survey results to be clearer and easier to access has led to key findings of each survey being included on the People's Panel webpage, along with the full report. The overall findings will be used to guide further improvements to the People's Panel and Auckland Council's wider consultation processes and practices.
Full report: End of year review survey report, February 2011 (PDF 400KB)
When: November 2011. Number of responses: 1975.
Perceptions of safety:
Overall, while a number of people did notice liquor ban breaches both on the way to the events and at the fan zones themselves, most people had no issues, more people found the bans effective than ineffective, and the vast majority of people felt safe wherever they were.
Full report: Rugby World Cup Liquor Ban survey report, November 2011 (PDF 312KB)
When: October 2011. Number of responses: 2465.
Auckland Council interacts with many thousands of customers each day by providing information, answering queries, completing requests for service, and receiving feedback. To help Auckland Council improve the service it provides to Auckland residents, People's Panel members were asked about the experiences they have had interacting with council.
67 per cent of panellists had interacted or contacted the Auckland Council in the last three months.
Of the panellists who had interacted or contacted the Auckland Council in the last three months:
Full report: Communicating With Council - Customer Experience Survey, November 2011 (PDF 352KB)
When: October 2011. Number of responses: 1871.
The purpose of the survey was to develop a better understanding of current customer usage and attitudes towards the existing Auckland Libraries' website, in order to inform development of the new website. The survey was completed by 1,742 members of the People's Panel and 129 respondents contacted through Auckland Libraries social network sites.
The results helped Libraries better understand how their customers are using the Libraries websites and have identified areas of strength and weakness.
Auckland Libraries will seek further customer input as the new website project develops.
Full report: Auckland Libraries' Website Survey Report, November 2011 (PDF 233KB)
When: October 2011. Number of responses: 1963.
Auckland Council is working on a plan to provide a proactive approach to the management of historic heritage of the region. Panellists' views on historic heritage and its management in the Auckland region were sought to inform the drafting of this plan.
Once completed, the Historic Heritage Plan will provide clear goals to maximise the potential of historic heritage in Auckland. There will be opportunities to give feedback on the draft plan when it is released in mid 2012.
Full report: Auckland's Historic Heritage Survey Report, December 2011 (PDF 421KB)
View our Heritage section for more information about Auckland's historic heritage.
When: August 2011. Number of responses: 2398.
Auckland Zoo asked the People's Panel for feedback to assist planning of future series of Zoo Music - evening concerts at the zoo which have been held since 2004.
This information, together with other research carried out by the zoo, enabled Auckland Zoo to determine whether it could proceed with a profitable series and the decision was made not to present Zoo Music concerts in 2012.
Key contributing factors were the limited number of suitable artists that were interested, available and had not performed at the Zoo in recent years, and the costs associated with performances by those artists.
Auckland Zoo has not ruled out Zoo Music or a similar event for future years.
Full report: Zoo Music Survey Report, September 2011 (PDF 279KB)
Visit the Auckland Zoo website for more information about the zoo.
When: September 2011. Number of responses: 2029.
The Long Term Plan (LTP) is a ten year strategic plan, which describes the activities and priority projects that Auckland over the next 10 years and how these will be funded. Panellists' were asked for their views on how council's activities should be funded.
The People's Panel survey was part of a wider consultation process to ensure different perspectives were considered during the development of the Draft Long Term Plan.
There will be opportunities to give feedback on the draft Long-term Plan from 24th of February and 23rd of March and it will be adopted in June 2012.
Full report: Long-term Plan Survey Report, September 2011 (PDF 349KB)
View our Long-term Plan section for more information about this plan.
When: August 2011. Number of responses: 2505.
Feedback on the comprehensive resource management document and how panellists preferred to receive and respond to information about council plans.
Auckland Council has used these results when planning communication and consultation activities for council plans.
Although panellists' preferred name was Auckland Resource Management Plan, existing familiarity of key stakeholders with the working title "The Unitary Plan led to the name "Auckland Unitary Plan" being chosen for the resource management document.
Full report: Resource Management Document Survey Report, August 2011 (PDF 279KB)
View the Auckland Unitary Plan section for more information about this plan and the Have your say section for information about other consultation opportunities.
When: April 2011. Number of responses: 2086.
When the new Auckland Council was created in November 2011, a region wide library service also was established, giving residents to access books, CDs and other items in all 56 library locations regardless of where they lived within the region.
This survey investigated how often panel members requested books from other locations.
Auckland Library will use these results when planning future services.
Full report: Auckland Library Regional Borrowing Survey Report, July 2011 (PDF 386KB)
Visit the Auckland Libraries website for information about Auckland Libraries and their services.
When: May 2011. Number of responses: 1399.
Feedback on the proposals in Auckland Unleashed - the Auckland Plan discussion document.
These responses comprised a significant part of the total feedback given on Auckland Unleashed which was used to inform the writing of the draft Auckland (Spatial) Plan.
This survey covered many different and important areas making it difficult identify a few key findings. Aucklanders had further opportunities to give feedback on the draft Auckland Plan, which will adopted in March 2012.
Full report: Auckland Plan Survey Report, June 2011 (PDF 520KB)
View the Auckland Plan section for more information about this plan.
When: June 2011.Number of responses: 1862.
Views on the council's publication OurAuckland.
These results will be used when planning future editions of OurAuckland.
Full report: OurAuckland Report, June 2011 (PDF 1.2MB)
View OurAuckland section.
When: May-June 2011. Number of responses: 1914.
Auckland Council is required by law to develop a single Waste Management and Minimisation Plan to replace the seven different plans inherited from the former legacy councils.
The People's Panel survey was part of the public consultation process carried out to inform the early stages of writing the draft plan.
These results, together with other feedback, informed the writing of the draft Auckland Waste Management and Minimisation Plan.
Aucklanders had further opportunities to give feed back on this draft plan from November 2011 to January 2012 . The final plan is due to be adopted by June 2012
Full report: Waste Management Survey Report, June 2011 (PDF 459KB)
View the Waste Management and Minimisation Plan section for more information about this plan.
When: February 2011. Number of responses: 1044.
Feedback on the new Auckland Council print publication.
Panellists' feedback led to OurAuckland being chosen as the title of the council publication and also influenced the choice of the front cover format.
Full report: Auckland Council Print Publication Survey, February 2011 (PDF 394KB)
When: January 2011. Number of responses: 1806.
In the first People's Panel survey, members gave their views on living in Auckland, what they liked most and what is important to them.
The results from this survey informed the drafting of the Auckland (Spatial) Plan and local board plans which Aucklanders had further opportunities to give feed back on. The Auckland (Spatial) Plan will adopted in March 2012.
Full report: Liveable City Perceptions Survey, February 2011 (PDF 531KB)
Visit the Local Board Plans section and the Auckland Plan section for more information about these plans.
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