Rubbish and recycling

Late or missed collections

Collections are between 7am and 7pm. 

Just my rubbish or recycling was not collected

We will not pick up your rubbish or recycling if it: 

  • has been put out at the wrong time or the wrong place
  • has been over-filled or is too heavy
  • contains items that aren't permitted. Check your rubbish and recycling guide for more advice on this.
  • the  incorrect bin/bag was used in the collection area.

There may be a sticker on your bin explaining why the rubbish or recycling was not collected. You can see the collection day search for collection dates.

If you have complied with the collection guidelines and your rubbish or recycling was still missed, contact us on 09 301 0101.

Repeated misuse of collections is considered illegal dumping.


Whole street missed

Contact us on 09 301 0101 if the collection for your whole street has not happened by:

  • 4.30pm if you have a daytime collection
  • 6am if you have an evening or night collection.

If it is more than two days since your collection day, the trucks may have left your area.

Alternatively, you could take it to a transfer station.

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