Sustainable homes

Retrofit Your Home 

If you want to make your home warmer, drier and more sustainable, and you meet the eligibility criteria, you can apply for financial assistance through our Retrofit Your Home Programme.

As a ratepayer you can apply for up to $5000 (including GST) which is paid back through your rates over nine years.

If you are a tenant or landlord and are applying for help to pay for ceiling and under-floor insulation, you can also apply for an ENERGYWISE™ grant through the Energy Efficiency and Conservation Authority (EECA).

For more details about EECA ENERGYWISE grants, visit the ENERGYWISE website or phone 0800 749 782.

Programme background

The Retrofit Your Home Programme delivered by Auckland Council seeks to improve the quality of housing for Aucklanders by enabling better access to retrofit measures. This cost neutral programme has been running for five years, retrofitting over 11,000 homes in Auckland.

The programme provides multiple benefits for Auckland. In addition to the primary outcomes such as improved local air quality, installing insulation and clean heating provides for financial savings for households, and improved quality of life and life expectancy for occupiers who suffer from an illness related to cold and damp housing.  


You are eligible if:

  • you are an Auckland Council ratepayer
  • you are up to date with your rate payments and have a good payment history.

You can apply for up to $5000 financial assistance to access several different home improvement interventions. There are: 

  • home insulation
  • clean heating
  • fire place removal
  • bathroom or kitchen mechanical extraction
  • water tank installation
  • water efficient devices.

If you have more than one house, you can apply for assistance for each of them.

For clean heat interventions, your home must already be insulated.

How to apply

If you're interested in any of the above interventions:

  1. Download the information pack below, or phone us on 09 301 0101 to have one sent to you. Your information pack contains an application form, information on the programme, a list of our preferred suppliers and a ratepayer agreement.
  2. You can then request quotes from the suppliers we pre-approved for the service. You can't do the retrofit yourself as we want to ensure safety and high-quality workmanship.
  3. When you've decided, return a signed copy of your selected quote along with a completed application form and ratepayer agreement.
  4. We will process your application and notify your chosen supplier(s) so that they can undertake the work.
  5. The supplier will contact you to install your retrofit.
  6. Once the install is complete, we will pay your supplier directly. We will also notify you by sending you a repayment letter.
  7. Your repayments will be added to your rates at the beginning of the rating year, i.e. 1 July each year. You can make voluntary payments earlier if you wish.

Complete Retrofit Your Home information pack (PDF 965MB)


You will repay this assistance over nine years through a targeted rate included on your rates bill. This will only be added to your rates at the beginning of the rating year, i.e. 1 July each year.

If you want to repay the assistance earlier, you can make extra repayments. There are no early repayment charges or penalties, however, the retrofit portion that is pending on your rates still needs to be paid to rates until the end of the financial year. If you would like to make extra payments, contact us.

Your repayment dates are the same as your rates instalments. This is usually August, November, February and May. Please see your rates notice for the actual dates each year.

The table below will give you an idea of your payments. The increase in your rates will not start until the new rating year, 1 July.

This table is to be used as a guide only and there are many variables that will influence your payment amounts.

Auckland Council Payment Option (Includes GST)






Approximate amount payable each year (Includes GST)






Approximate per quarterly rates instalment (Includes GST)






Nine-year total (including interest and GST)






A new Retrofit Your Home information pack, which will also contain details on interest rate changes, will be available mid-June 2017.

Interest rates

The current interest rate is 6.60 per cent.

This is at the same interest rate of borrowing from Auckland Council plus a one per cent administration margin. The rate will be updated in July each year. Your interest will accrue from one month after we pay your supplier. You will receive a letter to advise you of the actual assistance amount.

Rates notice

Once your assistance is added to your rates, this will appear in your Rates Notice as "Retrofit Targeted Rate".

The Loan Value is the GST-inclusive balance as at 30 June each year, and the Rate (not the rate of interest) is used to calculate the targeted rate for the year.

Selling your house

If you sell your house with an outstanding amount owing on your Retrofit, you must:

  • tell any prospective owner about the existence of the targeted rate
  • include a written provision in any sale agreement recording that disclosure
  • notify the Council Retrofit programme team
  • you may also arrange to pay the Retrofit in full.

Terms and conditions

Our terms and conditions are also available at the back of the Ratepayer Agreement.

Retrofit Ratepayer Agreement Terms and Conditions (PDF 299KB)

Six-monthly balance statements

If you are a participant of the Retrofit Your Home Programme, you may have received a statement letter in the post. This is for your records and no action is required.

If you have any questions, email us at


You can cancel your application within seven working days of the initial disclosure by Auckland Council to you.  For more information on cancellations, read the cancellations PDF:

Cancellations (PDF 18KB) 

Enquiries, feedback, and complaints

Further enquiries and feedback are welcome. The programme also has a formal complaints procedure.


In writing

Retrofit Your Home Programme
Frances Hayton
Auckland Council
Private Bag 92300


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